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As a result of latest growing inflationary charges in Australia such as property, wages, and insurance coverage charges, Celltel has decided to transfer its Major simply call centre to Indonesia.

In 2023, Celltel was successful in developing their connect with centre in Indonesia. For the very first yr the decision centre was undertaking pretty properly meeting targets regarding the amount of phone calls they handled for each hour, shelling out a lot less funds on wages than their budgeted allowance, no hire prices, small turnover rates (staff check here resignations/terminations), minimal overtime compensated and limited consumer issues about service provided by the decision centre.

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Limited applicability. Case studies are personalized to precise cases and should not use to other corporations.

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